Privacy Policy

Effective Date: 23 June 2026

Kondaas Automation Pvt Ltd (“Kondaas”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://kondaas.co, submit forms, contact us, or use our services.

1. Information We Collect

We may collect the following information when you interact with our website or services:

Personal Information

Full Name
Phone Number
Email Address
District / Location
Electricity Bill Information
Project Requirements
Any information submitted through contact forms, lead forms, surveys, WhatsApp, or other communication channels

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Tracking Data

2. How We Use Your Information

We use the collected information to:

Respond to inquiries and service requests
Provide solar energy consultations and quotations
Schedule site surveys and installations
Process customer requests and support tickets
Improve our products, services, and website performance
Send updates, promotional offers, and marketing communications
Comply with legal and regulatory obligations

3. Lead Forms and Marketing Campaigns

When you submit information through Facebook, Instagram, Google Ads, WhatsApp, website forms, or other marketing campaigns, the information provided may be stored in our CRM systems and internal databases for customer service, sales, and support purposes.

By submitting your information, you consent to being contacted by Kondaas Automation Pvt Ltd via phone calls, WhatsApp messages, SMS, email, or other communication channels regarding our products and services.

4. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Cookies may be used to:

Remember user preferences
Improve website performance
Analyze visitor behavior
Support marketing and advertising campaigns

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Data Sharing

We do not sell or rent your personal information.

We may share your information with:

Authorized employees and service teams
Installation partners and contractors
CRM, hosting, communication, and analytics service providers
Government authorities when required by law

All third parties are required to protect your information and use it only for authorized purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Third-Party Services

Our website may integrate with third-party services including but not limited to:

Google Analytics
Google Ads
Meta (Facebook & Instagram)
WhatsApp Business
Zoho CRM
Google Sheets
Other marketing and analytics platforms

These third-party services may collect information according to their own privacy policies.

8. Data Retention

We retain customer and lead information only as long as necessary to:

Provide services
Meet business requirements
Comply with legal obligations
Resolve disputes and enforce agreements

9. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete your personal information
Withdraw consent for marketing communications

To make a request, contact us using the details below.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact:

Kondaas Automation Pvt Ltd
Website: https://kondaas.co
Email: digitalmarketing@kondaas.com

By using our website and services, you agree to the terms of this Privacy Policy.